Testimonials for Frank's Basement Systems

Ryan was absolutely spectacular in helping me diagnose exactly what to do about the water coming in when the heavy rain started yesterday. It has been an issue that no one has been able to really figure out. He immediately climbed under the deck in cold, pouring rain with literally no protective clothes on to check if we were right about the source of the water. He explained everything thoroughly and was so reassuring. He is a rockstar. All three were very competent, professional and hard workers. I am so happy.

Leo and his crew arrived on schedule, they were professional and courteous.  Leo explained to me in detail what they would doing and he answered any questions that I had.  They left everything clean and neat at the end of each work day.  Leo spoke with me at the end of the project making sure that I was satisfied.  In all I would say that they went above and beyond my expectations.  

Dan came to my home and investigated the problem. He was careful, thorough, and appropriately cautious - explaining that he wanted to consult the plumbing team before finalizing his diagnosis of the problem. Dan is courteous, professional, and competent.

We had our basement waterproofed with drain tile, a new sump pump and a few beams put in by Frank’s. We started our project with the help of Charles Collins (wonderful) and within a couple of weeks a crew was out to start the project. Thank you to Gilbert Narvaez, Edward Fernandez, Shamir Torres and Miguel Marti for all of your hard work. We are very happy with our basement and we are so glad water will no longer be an issue for us in our basement. We would recommend Frank’s!

Dear Mr. Dimaria, As you can imagine, cutting into the foundation of one's property can be a stressful experience since there is a lot at stake! This is not a job you can entrust to "just anyone." This reason is why I am writing to inform you of the AMAZING job your team did under the leadership of Rolando and Eric while installing an Egress Window at our home. I observed them work with the utmost professionalism for three consecutive days. They were consistently hard working. Despite heavy rain and tornado watches earlier this week, they dug out the hole in the ground, with minimal mess considering the mud involved! Inside, my house remained spotless at all times. Their mindfulness was extremely appreciated. They were informative and experienced. They discussed all steps of the process with me and answered our list of questions with a high degree of expertise. They spoke in simple terms that were easy to understand for someone not in the construction business, such as myself. I knew exactly what to expect which alleviated a lot of stress. They were humble. But, you should know that having completed the job timely every day, with great care as if it was being installed in their OWN homes, their attention to details did not go un-noticed. It was obvious they take great pride in their quality work (as they should). They really pleased us with their effort ant the outcome! They definitely went above and beyond. They added personal touches that were meaningful too. For example, we have a puppy who is very curious and social who kept demanding their attention. The workers never led me to believe they were inconvenienced at all, and treated our dog with such respect that I think the dog is going to miss them after 3 days together! Another example occurred while I was preparing a meal in the kitchen one day and cutting up onions made my eyes extremely teary to the point that when the team came in, they even checked in with me to see if things were going alright (embarrassing for me, but so respectful of them)! Needless to say, while I have high standards, I was still blown away at how this project was executed from start to finish. Please know that I will not keep these opinions to myself. I plan to share this excellent work with all of our local friends and colleagues. Thank you for sending Rolando and Eric to our home. Sincerely, Sarah F.

I had drainage installed by Frank's and I was impressed with the professionalism of the crew. They answered my many questions, explained what they were going to do and cleaned my property before they left. I would recommend them to friends and family.

I recently had Franks Basement & Waterproofing do some work in my basement. The work was very involved including digging out the perimeter to install stone and drainage conduit, repairing cracks & cleaning the walls, installing Bright Wall and all its components, a new sump pump, Sani Dry system and a bubbler per city requirements. Then putting it all back together.  The crew I had was lead by Larry and Anthony and every person on their crew was fantastic. They were patient,  polite and accommodating, answering any / every question I had. They asked questions when needed and kept me in the loop during each step of the process. The first day they realized that the concrete floor was double thick which meant more work for them. They never stopped. They jackhammered and cut through at a non-stop pace to keep the job moving.  I was given a “walk around “ several times during the project at the end of the day to show me their progress and make sure everything was going as I expected. The crew removed a window in the basement per agreement which provided them with another route to remove / “hand in” the stone and some materials instead of going through the house so much. I hope it helped them as much as I appreciated it. Every night they made sure the window was boarded  and coned for safety. Ray also stopped by a couple times during the job to check in which was also appreciated. Granted, the job took some extra time due to the floor issue and the city requiring them to do the bubbler at that time instead of waiting, but that was ok with me. They never complained and continued to work hard to get the job done.  I also had a new wash tub installed which meant plumbers coming in when the crew finished. I can only say THANK YOU to that crew (Jeremy, Nick (I believe) because they came back after hanging a door to do this job for me so I wouldn’t have to wait. The original plumber was out sick that day, so they stayed, installed and hooked everything back up for me. They are Jeremy, Nick (I believe), Chuck and Andy (I believe). My family has been helping me clean up and put things back to “normal” since the job has completed and they are as amazed as I am. My basement looks 1000% better and it’s thanks to your crews at Franks. I have already told others about you and your work and will continue to do so. Every person I talk to at Franks is helpful, courteous and very friendly. Thank you again!!!

I hired you because you were referred to me and was happy with the work you did from cleanup to job explanation. I would hire you again.

Craig and Anthony just completed a 3-day job at my home in Angola, NY.  They were prompt, courteous, kept me well-informed and left the basement in immaculate shape.  It was a pleasure to have them in my home.

You had a great rating with the BBB so I hired you for some basement drainage work. you had to dig out the area and put in top soil and planted grass. Nice job - thanks,

Basement waterproofing and mold removal. I am very satisfied with all the work done and the way your work crew did their job. I appreciate your integrity and honesty.

Your salesman did a great job!! None better. He was very detailed. Good Listener. Excellent!!!

Doug called to let us know that Craig did a great job! Very happy with our work.

Just wanted to send a quick note regarding the work and performance provided today by Peter. He was on time, performed the work admirably and left the place cleaner than he found it. I would recommend him to anyone. Thank you and congrats on a fine employee.

The crew and salesman were all very nice and knowledgeable. They answered all our questions and were polite and courteous. Everything was cleaned up after the work was completed. The job was completed close to the expected time and so far, all looks good.