"As scheduled quite a while ago, Frank's was to arrive at our house in West Seneca, NY to repair a couple..." Read Full Testimonial
Dennis & Evelyn A. of West Seneca, NY
As scheduled quite a while ago, Frank's was to arrive at our house in West Seneca, NY to repair a couple cracks in the basement wall and install a new sump pump back-up system and the two jobs were expected to take two days to complete. We received a call several days prior to the scheduled work date to verify information and we were given a time frame when workers would arrive on both days.
As promised - CRAIG arrived on the first day, on time, and went right to work. He was very careful to cover all areas with drop cloths and seal off his work area with plastic sheeting. He was very congenial, and explained to us what he would be doing. He provided us with updates when he took scheduled breaks. At the end of the day he informed us what had been done and what he had to complete the next day. And before he left our home he left the basement work area clean and neat. We were impressed with his professionalism.
The next morning CRAIG returned and went right to work with the efficiency and diligence he demonstrated the previous day. The second worker, JEREMY, who was the plumber, arrived almost at the same time, as scheduled, and after surveying the area where he would be working and assessing the job at hand he also got right to it.
Despite some tight areas where the wall had to be repaired and one or two unexpected problems with the plumbing, CRAIG and JEREMY were polite, courteous, informative, efficient, at all times professional, and left the areas where they worked actually cleaner than the rest of the basement. (Now my wife wants me to clean and paint the rest of the basement!) Thanks Frank's!
We would highly recommend Frank's Basement Systems to anyone who needs ANY of the services they offer. Jobs well done! Terrific craftsmen!
Dennis & Evelyn A.
West Seneca, NY
"He helped me to understand why the previous attempted repair (by another contractor) did not work. He..." Read Full Testimonial
Mark E. of Cheektowaga, NY
I would like to compliment both men that helped with my basement wall repair at 80 Colby St., Cheektowaga, NY 14206. Shawn K. came to my house to assess the problem. He was very professional and gave me confidence wthat he knew hwo to fix the crack in my wall. He patiently answered my questions and provided an estimate I could live with.
Craig came to my house on April 27th to repair the wall. He was also very professional and explained what he was doin every step of the way. He helped me to understand why the previous attempted repair (by another contractor) did not work. He explained why this repair would stop the leak and patiently answered my questions. I feel extremely confident that the basement wall repair was successful.
I am completely satisfied with Frank's Basement Systems and would not hesitate to refer your company in the future. Thank you!
Customer called: "Very happy with the crew & work they did at her property!"
"Both men were courteous, friendly, and professional. I was extremely satisfied with the quality of work they..." Read Full Testimonial
Susan P. of Williamsville , NY
I am writing to express my sincere appreciation for the recent experience I have had being one of your customers. On Oct. 16, 2015 a service man named Shawn came to my home to service my sump pump. On Oct. 19, 2015 Craig came to repair a major crack in the basement wall. Both men were courteous, friendly, and professional. I was extremely satisfied with the quality of work they both did. Both of them took the time to answer my many questions and explain to me the work being done. I felt very much at ease having them in my home and felt that they genuinely cared about customer satisfaction. I will highly recommend your company to anyone I know!
Very impressed with Shawn, said "He is a great guy, very knowledgeable & personable!"
Bill & Lee G.
"The guy who came out to do the work was wonderful and the entire experience was great." Read Full Testimonial
Bill C. of Williamsville, NY
In regards to Shawn Kennedy... Before I get to my request I wanted to say that we are super appreciative of the response we were given the last time we called. The guy who came out to do the work was wonderful and the entire experience was great. We are moving and our new house is in the city, we’ve got a carriage house with some foundation work needed and we’ll be calling you folks for some estimates in the spring time once our engineer sorts out our plans.
"Customer called to let us know Shawn Kennedy fixed the issue. He said "Shawn was professional &..." Read Full Testimonial
Dave D. of Amherst, NY
Customer called to let us know Shawn Kennedy fixed the issue. He said "Shawn was professional & outgoing!"