Privacy Policy for Franks Basement Systems

What information do we collect?
We collect information from you when you enter our web site (ip-address, website you have visited from, searches you have made before coming to our site) and any information you provide when signing up for a FREE estimate or fill out the contact page (name, address, email, phone).

How do we use your information?
We will contact you about your request via our web site. We may use your information to followup about products, services, appointments, etc. and to Study user behavior to improve the quality of our web site and services. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please reply to any emails asking to remove you from our list.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Do we use "cookies" or "sessions"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose the information we collect to outside parties?
NO! We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

We want to hear from you.
If you have any comments, questions or suggestions, please use the form on our "Contact Us" page.

Phone:
(8AM to 5PM, Monday through Friday)

Visit us or mail us:
Franks Basement Systems
90 Pearce Avenue
Tonawanda, NY 14150