Mike Ciocca

Frank's Basement Systems

Title: Foundation & Drainage Specialist

Hometown: Williamsville, NY

Mike Ciocca from Frank's Basement Systems

Mike was a customer service and operations professional for 15 years before he met Frank. After having Frank take care of his own basement water issues and Frank's professionalism and customer commitment first hand, he decided to make a career switch and join Frank's team.

Ten years later Mike is a seasoned "Certified Foundation and Waterproofing Professional" which takes years of specific training in waterproofing, foundation repair/replacement and interior and exterior drainage. Mike has also earned the title of "Design Specialist" after further extensive training in waterproofing and drainage.

Mike throughly enjoys making a difference for his clients by solving their foundation and waterproofing issues. He feels there is no better expectation than to have a professional come to your home and make it sound and worry free once more.

Mike doesn't have a lot of free time with a wife and growing family, but when he does he golfs, fishes and spends as much time outdoors as possible.

Customer Reviews
About Me
  • By Jeanne D.
    Eden, NY

    Customer Review

    By Jeanne D.
    Eden, NY

  • By Mary G.
    Lancaster, NY

    "Loved! Loved! Your employees!!! From the guys at the on-site job to Mike, the on-site Supervisor, I felt well taken care of and..."

    Customer Review

    By Mary G.
    Lancaster, NY

    Loved! Loved! Your employees!!! From the guys at the on-site job to Mike, the on-site Supervisor, I felt well taken care of and respected! And Steve, the job foreman, checked in everyday and I was extremely satisfied with his help and response to any concerns I had! It's difficult for a woman alone to feel safe and not taken advantage of with workers and an expensive job! I'm a very "happy camper"! I've already recommended Frank's to friends and actually stood up while getting a pedicure telling all the women that you're a great, fair, honest company! Keep up the great work!!!

  • By Patricia
    West Seneca, NY

    "Michael Ciocca and his crews were very informative on what was going on with the work. Jeremy Schubauer and Jeremy Mouser were..."

    Customer Review

    By Patricia
    West Seneca, NY

    Michael Ciocca and his crews were very informative on what was going on with the work. Jeremy Schubauer and Jeremy Mouser were always keeping me up on what was going on and had cleaned up the best they could for this time of year.

  • By Peter L.
    Williamsville, NY

    "The wall is fixed.......I feel at ease."

    Customer Review

    By Peter L.
    Williamsville, NY

    The wall is fixed.......I feel at ease.

  • By John R.
    Buffalo, NY

    "Truly courteous, professional and efficient from sales to office to installation."

    Customer Review

    By John R.
    Buffalo, NY

    Truly courteous, professional and efficient from sales to office to installation.

  • By Deb G.
    Amherst, NY

    "Crew members were very polite and respectful."

    Customer Review

    By Deb G.
    Amherst, NY

    Crew members were very polite and respectful.

  • By Jim M.
    Buffalo, NY

    Customer Review

    By Jim M.
    Buffalo, NY

  • By Phil S.
    Amherst, NY

    Customer Review

    By Phil S.
    Amherst, NY

  • By Julie P.
    Snyder, NY

    "I didn't actually have work done by your company. However, I did want to show my appreciation for the amount of time Michael..."

    Customer Review

    By Julie P.
    Snyder, NY

    I didn't actually have work done by your company. However, I did want to show my appreciation for the amount of time Michael Ciocca spent with us during a recent estimate he provided. When I called to ask for an estimate for damp foundation walls, your call representative said it was doubtful that this was a project for your company, citing it was likely masonry related. However, when I expressed concern that we were worried about what caused the dampness, she said she would still have someone come out to verify and ease our concern. Michael Ciocca likely knew arriving at our house that it wouldn't be a job for Franks's but he never gave any indication it mattered either way. He was timely, courteous and informative. He took the time to look at the walls, confirmed what your call rep stated and gave us ideas of how to pursue on our own. We were very pleased and appreciative of the time he took knowing we weren't signing a contract with you. This is truly wonderful customer service. Though we hope we won't need your service in the future, we can guarantee that should we decide on any future basement or backyard drainage work, we will most definitely call you! Thanks again for your time.

  • By Carol P.
    Amherst, NY

    Customer Review

    By Carol P.
    Amherst, NY

Testimonials
from customers I've helped!
  • "I am very happy to report that I am extremely satisfied with the installation of our new drainage system." Read Full Testimonial

    Daniel & Wendy K. of Boston, NY

    Customer Testimonial

              I am very happy to report that I am extremely satisfied with the installation of our new drainage system. Leo and his crew arrived on schedule, they were professional and courteous. Leo explained to me in detail what they would doing and he answered any questions that I had. They left everything clean and neat at the end of each work day. Leo spoke with me at the end of the project making sure that I was satisfied. In all I would say that they went above and beyond my expectations. Dan
    Daniel & Wendy K.
    Boston, NY
  • "Our installation crew was the best anybody could ask for. They worked the entire time." Read Full Testimonial

    Jimmy and Lindsey R. of Hamburg, NY

    Customer Testimonial

              The installation of the drain tile in our basement was great. I already referred you to a friend. Our installation crew was the best anybody could ask for. They worked the entire time. They were here and were very detailed. They were AMAZING!
    Jimmy and Lindsey R.
    Hamburg, NY
  • "I give them a 10." Read Full Testimonial

    Lorraine A. of Hamburg, NY

    Customer Testimonial

              The 3 guys who came to do the work for me were polite, acccomodating, willing to answer all of my questions which were quite a few. I give them a 10.
    Lorraine A.
    Hamburg, NY
  • "I am writing this letter to tell you want a great experience I had when Mike Ciocca came to my house to..." Read Full Testimonial

    Chris S. of East Aurora, NY

    Customer Testimonial

              I am writing this letter to tell you want a great experience I had when Mike Ciocca came to my house to estimate remediation of my crawl spaces. He was professional, nice, knowledgeable and straight forward. He gave us the estimate and we signed with him immediately. However the story gets better, a week later we received an offer on our house. The inspection of course was not good because of the crawl spaces. The buyer wanted to talk with Mike. It was a Saturday I said I would try to call him, and told the buyer I would have Mike call him. Mike called be back, then called the buyer. A day later the buyer bought our house. Mike thank you again!!! Mike did this on his day off. The work has not been done yet but i am looking forward to meeting more of your excellent people. I would recommend Frank's Basements to anyone.
    Chris S.
    East Aurora, NY
  • "Craig did a great job! Very happy with his work!" Read Full Testimonial

    Ken A. of West Seneca, NY

    Customer Testimonial

              Craig did a great job! Very happy with his work!
    Ken A.
    West Seneca, NY
  • "** RAVING FAN **" Very happy with work & crew !"" Read Full Testimonial

    Terry F. of West Seneca, NY

    Customer Testimonial

              ** RAVING FAN **" Very happy with work & crew !"
    Terry F.
    West Seneca, NY
  • "I just want to say how wonderful your crew was… they were professional, got the work done and..." Read Full Testimonial

    Mary N. of Cheektowaga, NY

    Customer Testimonial

              Good afternoon, I recently had some sump pump work done at my house on May 12, 2017, and I just want to say how wonderful your crew was… they were professional, got the work done and complete… even my neighbors could not believe how quiet and clean they were… my yard looks great and everything is working beautifully!!! Its my second time having work completed by Frank’s and honestly very impressed both times… I am very interested in a once a year check up/maintenance check up .. if your company does this!!! Again thank you soooooo much, your crew is awesome J
    Mary N.
    Cheektowaga, NY
  • "Raving Fan- she specifically mentioned Mike C/Anthony/Andrew T & Kathy C*" Read Full Testimonial

    Lillian (Beverly) S. of Cheektowaga, NY

    Customer Testimonial

              Raving Fan- she specifically mentioned Mike C/Anthony/Andrew T & Kathy C*
    Lillian (Beverly) S.
    Cheektowaga, NY
  • "To Frank's Basement Systems, I would like to thank Mike C. for all your help. Jason, John, Joshua, Pan and..." Read Full Testimonial

    Sophia O. of Buffalo, NY

    Customer Testimonial

              To Frank's Basement Systems, I would like to thank Mike C. for all your help. Jason, John, Joshua, Pan and Anthony all did a great job in my basement. I am very pleased. They did a wonderful job. Thank you! Sophia O. Winspear Ave.
    Sophia O.
    Buffalo, NY
  • "In this day and age I realize that good help is hard to find, but lucky for you at Franks you have and..." Read Full Testimonial

    Eric T. of Buffalo, NY

    Customer Testimonial

              Dear Kathy and employees of Frank's: I have used Franks for a few different services over the past few years, and have always been very satisfied. This past week I needed some work done on an existing pipe from a previous job. When I pulled in the driveway the technician (Brian) was just finishing up the work. As I approached him he greeted me with a smile and an almost muddy handshake. He was eager to explain the situation and what he had done as a solution. It was just what I had in mind as well. At the end of the job he rang the bell to let me know he was leaving some extra pipe in case of an emergency, he also stated if anything seemed to go wrong in the future he would be happy to come back and take care of it. I was very happy with everything and just wanted to let someone know this young man was very professional and thought someone needed to know, as if they didn't already! These are the reasons I continue to use such companies as yours because you emphasize on professionalism. In this day and age I realize that good help is hard to find, but lucky for you at Franks you have and outstanding staff such as Brian. Thank you to everyone bottom to top that make you such a successful company. Keep up the good work, and I will continue to recommend you to anyone in need of your outstanding service.
    Eric T.
    Buffalo, NY

our service area

We serve the following areas

Our Locations:

Frank's Basement Systems
90 Pearce Avenue
Tonawanda, NY 14150
1-716-402-4832