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I would like to share with you the wonderful business experience I encountered with Frank's Basement Systems.
I contacted Frank's for foundation repair. The job entailed the installation of seven Helical Piers and the work was to be completed in five days. I would like to acknowledge your staff for their professionalism and first class quality work. My first encounter was with your salesperson, Frank Nati. He came to my home and assessed the situation. He explained in detail the process of the job including repair steps, pier design, timeframe and costs. On a few occasions, I called him at the office with additional questions I had regarding the soil tests and teh engineer's report. He was a good first impression.
My second encounter was with your foreman, Scott. When Scott arrived, I told him I was very nervous and apprehensive of having the work done in the winter. He assured me the weather would cooperate and that it would not be an issue. With his many years of experience, he told me not to worry that this was a typical job for his crew. I still said my novenas every night and we were blessed with 32-40 degree weather. Scott eased my anxiety and explained each of the repair steps involved from digging the holes for drilling, design of the piers and overall repair process. He kept me informed on each of the steps involved. You have no idea how his personality relieved my stress and anxiety. He has a very calming personality toward the customer and I also observed how he treats his workers. His supervision and respect that he has for his crew is to be commended.
The dynamic crew included Mike, Jamie, Rich and Richie. These guys were great. Each have their own unique personality and style. Each were very meticulous in their work. I flagged my sprinkler heads and decorative rocks and they did their best to avoid them when moving the Bobcat around my lawn. I could see the brotherhood with his crew, each helping each other with all aspects of the job.
So many times we do not recognize our employees that have surpassed expectation. Frank, Scott, Mike, Jamie, Rich and Richie are very valuable employees and I really hope that you note their efforts. Your crew has displayed Frank's Basement Systems unbelievable public relations at its best. I will highly recommend your company because of my experience with your wonderful crew.
See you in the Spring when you finalize the landscaping project. Wishing all of you a very blessed Christmas season and a happy and healthy new year!