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Testimonials for Frank's Basement Systems

Your crew was excellent with a good work ethic. Your pre examined my problem thoroughly and made the right recommendation for repair. I'm very pleased with the work and the fair price.  Mr. Mellody was an excellent rep for your company. Good man!
Ron G. of Collins, NY
Friday, September 6th
Customer Maureen called- "Extremely happy with entire crew & work done at her property!"
Maureen P. of North Collins, NY
Thursday, March 15th
You installed IBeams for structural support on my basement walls. I hired you because the work you did for us was specialized and we couldn't find any other company to take care of us. Everything was done in one day - that was great! Your staff was very helpful and courteous.
Carol L. of Strykersville, NY
Monday, November 25th
I contracted Frank's Basement Systems to repair teh rear wall of my house. The work is still ongoing but I felt the need to inform you that I couldn't be more happier in the fact that I chose Frank's to do the job. Everything is first rate. From the beginning inspection performed by Rick P., to the carbon fiber bands installation by Craig and the now ongoing painting by Mike. I couldn't be more pleased. Rick could have soaked me by seeling me work I didn't need. My basement rear wall was cracking and the floor had many new cracks. I thought I had a drainage problem causing pressure to crack my basement floor and I thought I would need part of the floor ripped up to replace new drain pipes. Rick assured me this was not the case and I had no water problem. My only problem was a rear wall starting to bow. This was confirmed by a structural engineer. Thank you Rick for being an honest man and not causing me to spend all of my retirement money on this basement. Craig came to prep the wall and to install carbon fiber bands per the drawings made up by the engineer. From the moment he arrived until he was finished on the second day, he was focused on his job. He would work steadily until lunch and after lunch he was right back on the job. At the end of the day, he would clean up and you would never know anyone was working down there. Excellent worker. Mike showed up on the third day to put some sealing paint on the wall. Another great worker. He prepped the entire wall for painting and worked steadily until lunch and then right back to the task at hand. He knew the town inspector hadn't been in yet, so he left the carbon fiber bands unpainted so the inspector could see them. Don't know if this was necessary, but there is no sense in giving the inspector something to question. Mike will paint the bands after inspection. Provided the inspector even shows up. To sum it all up, Frank's Basement Systems is a first rate organization. The office staff was always cheerful and helpful when I called. The crew in the field, Rick, Craig adn Mike are all top notch. If I had a company, these are the type of people I would hire. They have an excellent work ethic, which is something that is sorely lacking in many organizations. Contratulations to Frank for running such a top notch organization.
Tom W. of Angola, NY
Wednesday, March 22nd
I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something they have done in the past but did not stop the dedicated team at Franks. It was outside the realm what they usually do, so the Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits and very thorough assessment of the project including bringing an architect in to insure their plans were sufficient and my barn would be stable enough and properly supported. They sent the crews out. The foreman Randy's and Jason's crews did amazing work. They went above and beyond the original plans while keeping the project on budget. They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago. Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays and overages in a budget (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame. I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me. I always recommended Franks prior but now having first had experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy's crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work. Sincerely, Andrew
Andrew G. of Hamburg, NY
Thursday, September 7th
I wanted to take a minute and say thank you. I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something you have done in the past but did not stop the dedicated team at Franks. Because it was outside the realm  Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits considerations and planning they had a very thorough assessment of the project  They sent the crews out.  The foreman Randy's crew  and Jason's crew he had working with him did amazing work. They went above and beyond the original plans and maintained the project on budget.  They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago.  Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame.   I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me.  I always recommended Franks prior but now having first hand experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy’s crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work.    
Andrew G. of Hamburg, NY
Wednesday, August 30th
I am from out of the area but you took care of the foundation at my home in Orchard Park. A friend of mine knows you guys. The job was well done. Thanks 
Gregory M. of Orchard Park, NY
I had work done last Thursday for a crack in my basement, and for 3 days straight it down poured. The team was very nice. Anthony F. fixed the problem after the rain it was still dry as a bone. Anthony was very professional and knowledgeable about my situation, that I knew nothing about until he explained it to me. He cleaned up after the job and didn’t leave anything behind. I would highly recommend him coming out to me again if I needed it.
Steven B. of Orchard Park, NY
Thursday, November 4th
Customer Paul called to let us know "What a great job Craig did!"
Michelle & Paul K. of Lancaster, NY
Tuesday, September 26th
Wall Crack Repair. Saw you on T.V. and hired you because of the quality of work you provide and the price. Nice work. I'd hire you again.
James S. of West Seneca, NY
Wednesday, July 17th
You installed my concrete driveway. I've used you before and will hire you again. I will also use your heating/cooling company. Can you send me information on this?   thanks
Paula C. of Buffalo, NY
Your company came highly recommended by others who had used your services. Everything went really well when you cam out and fixed 3 wall cracks in my basement. No complaints.
Julia B. of Cheektowaga, NY
Wednesday, July 17th
We heard good things about the work you've done for others so we hired you to work on our main beam and floor joists.  Great job!
Mike C. of West Seneca, NY
Testimonial Photo by Susan & Frank L.
So happy with crew that I provided pizza for them.
Susan & Frank L. of Buffalo, NY
Wednesday, January 17th
Your crew was very friendly and informative. I did some online research and hired you because of the professionalism of your estimator and the competitive pricing. I am going to hire you again for another crack.
Teresa M. of Buffalo, NY
Thursday, June 8th
Total testimonials : 83

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Frank's Basement Systems
2080 Military Rd
Tonawanda, NY 14150
1-716-402-4832
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