Testimonials for Frank's Basement Systems

I had my basement wall collapse and you came and took care of everything. Your crew was extremely knowledgable, courteous, and informative. I hired you because of your reputation for standing behind your work. It is certainly worth the extra money for the peace of mind with such a professional company.

You installed wall reinforcements for me. You did what you said you were going to do and did it well.

We are pleased with the work we had done in our basement under David S's supervision. All the guys worked as a team, were very polite to us, cleaned up after themselves. We would surly  pass on the reputation of Franks.

From the town inspector: I thought it important to state the excellent job that Leo and his crew did on the steel beams. The drilling of the steel and installation of the lag screws was absolutely textbook perfect, which is a rare in-field observation in the hundreds, if not thousands, of jobs I have inspected. The screws were perfectly centered and installed square with no splitting of the members. Leo clearly takes pride in his work, but just as importantly appears to instill that value in his crew. He is also always a pleasure to communicate with on site and always willing to listen and learn. Frank’s should be happy to have him as an employee. Sincerely, Mike Oliver, CFM, CEO

I was present at the start of the week’s work.  Below is some feedback on Anthony and his crew’s performance. Anthony answered all my questions in a professional manner and explained things in a way I would understand.  He and his crew were at the house when they said they would be there. Anthony’s crew members were careful as they moved steel beams and other materials into the basement.  I was working in the kitchen and was grateful for their care. The second day of work, I asked Anthony to show me what was completed and explain what needed to be completed.  Again, he clearly explained what had been done. My sister came at the end of the week to do the final walk through.  She commented to me that the basement was left clean (which was one of her concerns).  Plus the work passed all inspections with ease. Please thank Anthony and his crew for their work; please let Frank know that I was completely impressed by the business he created and how well trained Anthony was in customer service.  My only disappointment was that it took three months to get the work scheduled in (we had planned for two months).  As I said to Kathy, 15 crews are being kept busy and that is an awesome business.

Happy with work, very efficient!

The guys did a phenomenal job! Excellent workers!

Crew was great! Anthony did a great job explaining the work, cleaned up beautifully!

I am writing today in regards to the project currrently underway at my residence. I wanted to express now, before the project is even completed, how happy I have been with every facet of this process. Mike Ciocca, who originally met with me to discuss my needs and generate a quote for services, has been a pleasure. He's been attentive to my needs, responsive to my questions and easily accessible at every point in the process. I've recommended your company, and him in particular, to several friends and family members, several of which I believe have contacted him. With regards to the work currently being performed, I am embarrassed to say that I was not able to recall everyone's name who is onsite, but the crew as a whole has been exemplary. Scott, the gentleman in charge, has been absolutely wonderful. He's taken the time to discuss and explain all aspects of the project with me and made sure I understand exactly how they were approaching each portion. The entire crew had been kind, considerate and very careful in all of the work they've done. The quality of the work they have put forth appears second to none in my opinion. I could not be happier at this point. Everyone involved has my highest praise. I've talked to several people in your office including Chris. The customer service level from him and everyone who has contacted me has been phenomenal. I wanted to reach out to your company at this point and express my satisfaction. Please be sure all of these gentlemen, especially the onsite crew, are duly recognized for thier exceptional service.  

I am a prior customer. Your guys explain everything  and I hire you because of your experience and the professionalism of your salemen and staff. 

I've seen so many of your trucks all over, I knew you must be good. I also heard about you from my neighbor. Every one was very considerate. Keep up the good work!

Just wanted to say thank you again for educating and helping us with our basement. You answered all of our questions and made us feel very comfortable. Leo and his crew were awesome and exceeded our expectations. Thank you!

Crew was wonderful! I felt they deserved some refreshments.

We had a crack in our soil stock and they came in and replaced the section of pipe that needed to be replaced. They were so nice and professional. Mark and Adam were great. Would recommend them highly to anyone.   They worked efficiently and cleanly. Very respectful to us and our house.

I just wanted to reach back out to you to thank you and let you know that I was very happy with how the job went over at 180 Oxford.  Both crews were very professional and kept in close communication on issues and job status, which was very much appreciated.  I was also very happy with the work product and think the final result looks great.  I've worked with a lot of different trades over the years on projects, and it was a pleasure dealing with you, Jason, Scott and the rest of the guys.  I know once the weather breaks someone was going to get back over there to seed the neighbor's yard and I have a message into the neighbor to that effect and to thank him again for his understanding.  In the meantime, I just wanted to thank you and the other guys involved on a job well done.  Feel free to list me as a reference or referral in the future if needed. I also might have my first referral as I gave your contact info to a friend of mine Matt S. so he may be calling you very shortly.