Testimonials for Frank's Basement Systems

customer LMOM "Craig was a Super Guy, did a beautiful job!"

Dear Mr. Dimaria: I am writing to provide you with feedback regarding a project your company did for me over the past month. My experience was excellent and,as your advertising promotes, you have exceeded my expectations. My initial contact was with Mike Ciocca. He was very professional and explained what was needed and how things would be done in a clear,concise matter and followed up promptly with a written estimate. The project was two parts:installation of 8 piers and rebuild a side garage wall. Pier installation began on 8/28/17 and was completed  9/5/17. Your foreman,Scot, clearly explained what they were going to do and kept me informed as the work progressed and patiently answered any questions. He and his crew were very professional and friendly and made me very comfortable. The wall rebuild began 9/18/17 and  was completed 9/27/17. once again, I was impressed with your foreman,Josh, and how he explained things and kept me informed. Both crews were very hard workers who were friendly and considerate,kept the job site clean and allowed me to show my 2 year old  grandson the Bobcats,dump trucks,and various activities going on. The final component was the repair of my lawn and restoring dirt around my foundation. Here, once again I met another real professional,Louie.He and his crew restored things as if they were working on their own property. They were very friendly and explained what was being done and provided an excellent finishing touch to things. Others I interacted with also were a pleasure to deal with. Chris,in scheduling, kept me advised as work was being planned and explained any delays. Sherri,in Accounting, was very accommodating in processing my payments and professionally handled my requests and concerns. As you can see,I was very impressed with every employee of your company whom I had contact with. You have done an excellent job hiring high quality individuals who represent your company very well. I have always felt Wegmans sets the standard with its corporate culture however I believe you match them!  Regards, Charles P. M.

Here is what you did for us: sealed 8 cracks, 4 beams, removed half my basment floor! Your installation crew explained everything and answered all our questions and concerns. We had painting done in the basement before this and your crew was extremely careful to keep it nice. I felt like we were not being oversold and being told we needed something when we didn't. I got three estimates before making a decision. Every one of your employees that came in the house to do work were great and some went out of their way to help us even clean up the dust - I was very satisfied with your work.

The crew did a hell of a job, very happy with the work done.

I talked to three companies and you were the only one that would do epoxy repair for my foundation crack.  Very good job - will hire you again.

I saw work done by you in my area and called you. You created a sump pump drainage line and put in carbon fiber bands. After the work was completed, it looked very professional. Keep up the good work with your friendly crew!

I have seen your ads, seen your job site signs, and I signed up for info at the Canal Fest. I hired you because of your reputation. You replaced my basement wall, reinforced another, had a hot water system replaced and a sump pump batter back-up installed.  Every single person I was in contact with were just amazing and did all they could for us, especially once they learned I was recuperating from a recent transplant.  Because of the crews taking extra care with tarps, taping, clean-up EVERY DAY, I never experience any expected complications with my respratory systems, i.e., infections, even my medical team was impressed.

I needed repair work done on a cracked basement wall. You were able to perform the work when I need it done. You fit me into your busy repair schedule. THANK YOU VERY MUCH!!

I had my basement wall collapse and you came and took care of everything. Your crew was extremely knowledgable, courteous, and informative. I hired you because of your reputation for standing behind your work. It is certainly worth the extra money for the peace of mind with such a professional company.

You installed wall reinforcements for me. You did what you said you were going to do and did it well.

We are pleased with the work we had done in our basement under David S's supervision. All the guys worked as a team, were very polite to us, cleaned up after themselves. We would surly  pass on the reputation of Franks.

From the town inspector: I thought it important to state the excellent job that Leo and his crew did on the steel beams. The drilling of the steel and installation of the lag screws was absolutely textbook perfect, which is a rare in-field observation in the hundreds, if not thousands, of jobs I have inspected. The screws were perfectly centered and installed square with no splitting of the members. Leo clearly takes pride in his work, but just as importantly appears to instill that value in his crew. He is also always a pleasure to communicate with on site and always willing to listen and learn. Frank’s should be happy to have him as an employee. Sincerely, Mike Oliver, CFM, CEO

I was present at the start of the week’s work.  Below is some feedback on Anthony and his crew’s performance. Anthony answered all my questions in a professional manner and explained things in a way I would understand.  He and his crew were at the house when they said they would be there. Anthony’s crew members were careful as they moved steel beams and other materials into the basement.  I was working in the kitchen and was grateful for their care. The second day of work, I asked Anthony to show me what was completed and explain what needed to be completed.  Again, he clearly explained what had been done. My sister came at the end of the week to do the final walk through.  She commented to me that the basement was left clean (which was one of her concerns).  Plus the work passed all inspections with ease. Please thank Anthony and his crew for their work; please let Frank know that I was completely impressed by the business he created and how well trained Anthony was in customer service.  My only disappointment was that it took three months to get the work scheduled in (we had planned for two months).  As I said to Kathy, 15 crews are being kept busy and that is an awesome business.

Happy with work, very efficient!

The guys did a phenomenal job! Excellent workers!