Job review from in Grand Island, NY 14072 on 05/21/14

Overall Rating:

4.8  out of 5

When we had questions such as more cracks in the wall then originally thought or how to update our backup sump pump, your company brought people to the job immediately so the process could continue without delays.

Our Overall Service
Work was prompt, courteous and over and above what was the basic job.
Call Representative
Followup to our inquiry was quick. Rick followed up in a timely fashion without being pushy.
Our Office Staff
I really have nothing to rate this on as we didn't deal with them much. To grade them wouldn't be fair.
Sales Process
Rick knew his information and answered all questions.
Our Installation Crew
Scott's team with Rich, Chuck and Nick were friendly, courteous and social. They answered all questions and took real pride in their work. Give them a raise!
The Cleanup Process
When done, our basement was very tidy and clean. The earlier mess looked very nice. Nothing was left for us to toss out or washdown.

What made you choose our company:

We had several estimates. All were comparable. Rick sold us on your company. The quality of the team who did the installation work furthered the thought that we chose the right company.

our service area

We serve the following areas

Our Locations:

Franks Basement Systems
2080 Military Rd
Tonawanda, NY 14150

Franks Basement Systems
100 Allens Creek Rd #208
Rochester, NY 14618
Frank's Basement Systems service area
Service Area
Free Quote