Job review from in Penfield, NY 14526 on 05/27/14

Overall Rating:

4.8  out of 5

It has only been a few days since the project was finished but to date, I am extremely satisfied. I have to commend the installation crew. They were great! Now... we'll see if I ever have water in the basement again... that will tell the end of this story

Our Overall Service
Call Representative
Our Office Staff
Courteous and friendly. Made me feel comfortable working with this company.
Sales Process
My salesman was Kevin Giufre. He was very nice and helpful... not pushy and seemed to understand my apprehension for diving into such an expensive project. He was very responsive to questions and on the few occasions I called him, he responded immediately.
Our Installation Crew
They were very friendly and courteous. Were always there when they said they would be. Were very outgoing and provided me with information about the preparation and completion of the basement. Helped me put large items back into place. These guys were great. I was very impressed.
The Cleanup Process
They cleaned up to the very best of their ability. With all the water used to cement in the basement, it was impossible to leave the floor and stairs spotless. After the floor dried, my cleanup was minimal. They did the very best expected and maybe more.

What made you choose our company:

I had six estimates. With the exception of one, the cost was pretty much the same. I was extremely apprehensive about this project and the expenditure but I liked the salesman... my gut said he was being honest and the fact that you offered Bright Wall. To spend that much money and have the walls remain black did not thrill me.

our service area

We serve the following areas

Our Locations:

Franks Basement Systems
2080 Military Rd
Tonawanda, NY 14150

Franks Basement Systems
100 Allens Creek Rd #208
Rochester, NY 14618
Frank's Basement Systems service area
Service Area
Free Quote