Testimonials for Frank's Basement Systems

Craig and Anthony just completed a 3-day job at my home in Angola, NY.  They were prompt, courteous, kept me well-informed and left the basement in immaculate shape.  It was a pleasure to have them in my home.

Mike C. listened to our concerns and came up with a reasonable, affordable plan. Your mason worked over two days and explained every step. The plumber installed the Sani-Dry unit and explained its use.  The basement where the work was performed was cleaner than ever. Attitude was great. You really listened to us. Very professional and knowledgeable and excellent work. The women who answered the phone when I call were a major reason why I was willing to schedule an estimate. They were very personable and knowledgeable and excellent at their jobs - UNCOMMONLY SO!

You came very well recommended for the crack in my foundation wall. Nice job. I would hire you again.

Replaced drain tile, enlarged Sump Pump hole. I've had you guys out several times. Your installation crew was totally professional, capable, polite and efficient. Thanks to work crew, sales rep (Mike), quick response, class act!

You fixed two cracks in my basement all. Nice job. when my mother's house sells I would like to have an egress window installed in the basement. I like your warranty.

I heard about you on the radio and newspaper. I loved the no pressure, professionalism of your sales agent. I hired you to install a new drainage system and sump pump and am very pleased. I'll definitely hire you again if needed.

The work done by your staff was professional, as were the workers. Since the work was done we have located two other leaks in the front wall of the house. My son will contact you in the spring to make an appointment to have these repaired.   Thanks

I just wanted to write you quick to let you know how happy I am with my egress window. The installers Rolando and Eric were extremely professional and personable. They were knowledgeable and kept me informed with what they were doing. Never once did they make me feel like an inconvenience when I asked them questions. I was extremely pleased when they treated my home like it was theirs. Most importantly, they took their time to make sure the job was done right :). My family will definitely be using Franks in the future for any of our waterproofing needs. Thank you Eric and Rolando!

I was so happy with Peter & the work. He was courteous, Peter follow up, his work was so professionally done! Peter did what he had to do, his timing on everything was perfect! I was impressed with Peter's work & no mess!!

customer called said " The team we sent were professional & did good work!"

I recently had a crack in my basement wall repaired by Craig. I am sending this short note to let you know we think he was a pretty nice guy and made us feel comfortable about the work being done. He was neat, clean, and timely. We would not hesitate to refer Frank's to our friends.

Josh Farnsworth was the technician who called on us. He was extremely likable and professional. He diagnosed the problem quickly and explained it to me very clearly. The work that he did was excellent and done very quickly. I would enthusiastically recommend him to anyone!

I heard of you through a neighbor. I hired you because you had all the expertise we needed. We will call for additional repairs.

Your drainage expert came on a day when the lawn was extremely wet. He listened to our concerns and after, he designed a plan. He met with both my husband and self to go over our plan for drainage and cost. The crew was very professional, everything was explained and they took the time to answer questions. We used Mr. Plumber for our home heating and cooling and learned about Frank's Basement Systems.  I want to feel safe in my own home. Your warranty and professionalism assured me we were in good hands. I was dealt with honestly and told all cost up front. I did not feel at any time, bullied into a decision. I feel confident in your work, products and expertise.  My home is very important. I want to maintain it the best I can. I feel working with Frank's Basements or Mr. Plumber, I am treated with concern and respect. P.S. The young man in charge of the installation of my drainage system as extremely kind and professional. He treated our property with care and was careful to remain on our property at all times. He and his crew I applaud!

You repaired cracks in my foundation. I hired you because of your length of time in business. You may use me as a reference.