Testimonials for Frank's Basement Systems

Very impressed with Shawn, said "He is a great guy, very knowledgeable & personable!"

Christopher and James are here working and they are fabulous!!!!!!!!! They are doing a great job and I am very happy with them. Really nice guys

Monday December 19th was the first time EVER!! That I said BEST!! Repairman ever! Eric Randall immediately addressed the problem and explained the how and why the sump pump broke. Best of all, he talked to me not at me. He explained what needed to be done and gave me four options. -CHOICES!! Thats a WOW for a home problem! It's wonderful to tell you that Eric is very professional, h8ighly educated and well versed in all things "basementy"-PLUS more. Personable through and through, efficient. Well done, Eric, and lucky you Mr. Frank DiMaria to have the best of the best rep for your company. Sincerely, Dorothy Ferguson (Ferguson Electric Const. Co.)

You replaced my sump pump with your double safe system. Everyone was very professional - I knew that from the previous job I hired you for - that's why I hired you again.

Although I received price estimates substantially lower I liked your professionalism and that your workmen are background checked, plus the lifetime guarantee was my final decision factor. I hired you to do drainage work, mold treatment in my basement, and a new sump pump system. I would hire your company again without a doubt. 

Reliable, excellent work! Very patient with my questions.

So far, I have had three occasions to use Frank's. The first was two years ago when we had drainage work done in our basement. Javi was the crew chief and was just wonderful to deal with, along with the rest of his crew. They were efficient yet very personable. We also had a new gas line installed for our pool last year. Unfortunately, I cannot remember the name of the young man who did the work but he was also very nice to deal with. Today, Brian did a routine inspection of our sump pump. He was not only extremely courteous and friendly, but very thorough in explaining things to me. Kudos to Frank's for hiring people who not only know how to do the work but are also friendly and personable to the customer. That means a lot. I'll continue to recommend your company to others.

I am a raving fan! Bryon R. was: On Time, Neatly Dressed (Uniform), Professional, Courteous/Polite, Organized/Clean, Knowledgeable, Quality Install, Careful, Took Time to Explain, I Would Highly Recommnend! Joe L.

On September 20th, we had a sump pump installed and three cracks repaired in the basement in Tonawanda.  I would like to let you know that from the time we had an estimate for the work until through final clean up we couldn't have been more pleased. Kevin Bechloff provided the estimate.  Everything was provided in a timely and accurate manner. If I had a question that he didn't know the answer to, he found out and was able to provide me with the information within a day. Scott Scarcello and his crew of Mike Barnes and Rich Gainsworth completed the actual work.  It was done efficiently, professionally and I believe the area was left cleaner than they found it.  The work was thoroughly explained upon completion.  The whole team took pride in their work and it showed.  If you have any questions, please do not hesitate to contact me.   Regards, Jennifer H.

Your installation crew was over-the-top. The young man who came out, as well as your office personnel,  was professional, respectful and skilled! 

The crew was great, polite & funny! Their work was amazing

I had a bubbler system put in. You came recommended by two of my neighbors who loved the work you did on theirs lawns and basement. The crew was GREAT - so was the job! Could not even tell they were her after they left!

Frank's understands the importance of same day service, which is much appreciated. Bryan was knowledgeable, polite, answered all my questions, didn't leave a mess, arrived early, and was able to take care of everything right then and there (with a smile). The fail safes on the new sump pump are awesome, very exciting. Thank you again!

Very happy with Bill. He did a great job!

Before too much time passes, I want to pass along my highest compliments on yesterday's service. Since the installation of our basement service (May 2011), we have enjoyed the benefits of 100% useable basement space in our home. Since then we have arranged for the annual maintenance of our drains and sump crocks. Every representative that has come to perform those services has done a great job for us. Yesterday, 10/5/15 was no exception. Technician Brian R. is an outstanding representative of Frank's. He was timely in his arrival, extremely courteous through all of our interactions and exuded a high level of "on the job" enthusiasm during his work assignment. He paid high attention to maintaining a clean working environment and made certain to review all the aspects/findings of the job he had completed. In my opinion Brian is a GREAT front person for Frank's. Please make Brian aware that his service at our house and his professional interaction with us deserves an A++.