New Year New Career

We are looking to add installers, service technicians, sales representatives, and appointment center representatives to our team. What do each of those positions do?

Installers will:

  • Load trucks in preparation for the job site.
  • Perform installation duties according to company-approved methods, standards and timetables.
  • Uses safe methods when handling tools and equipment.
  • Supports the management and mission of Frank's Basement Systems.

Service Technicians will:

  • Drive to customers’ homes to meet with them for pre-scheduled appointments to perform an annual maintenance on an existing system or follow-up on warranty issues. 
  • Examine work done by our company and determine if there is a potential problem to be remedied.
  • Complete all paperwork/data entry and follow-up communication required for the appointment.
  • Follow all job specifications, quality standards, and safety guidelines when installing a product for a customer. 
  • Follow through with customers until all issues are resolved.

Sales Representatives will:

  • Travel to prospects homes and inspect their basement, crawl space, and/or foundation.
  • Provide a written estimate and options for repairs.
  • Work with structural engineers to create accurate drawings and diagrams for necessary repairs.
  • Use our proven presentation and sales process to fully understand each homeowners concerns and address them appropriately. 
  • Follow up with customers throughout the installation process to ensure satisfaction.

Appointment Center Representatives will:

  • Take inbound calls from prospective customers to schedule new appointments or reschedule appointments.
  • Make outbound calls for internet leads that come through via web portal and email.
  • Perform at or above goal Key Performance Indicators (KPIs) of the department for conversion of leads to appointments.
  • Follow company provided scripts for answering a lead's questions and obtaining all necessary information to schedule a sales appointment.
  • Complete routine filing and general office functions

If any of these sound like something you or someone you know may be interested in, visit franksbasements.com/careers to view full job descriptions and apply online. 

our service area

We serve the following areas

Our Locations:

Franks Basement Systems
2080 Military Rd
Tonawanda, NY 14150
1-716-402-4832


Franks Basement Systems
100 Allens Creek Rd #208
Rochester, NY 14618
1-585-632-4656
Frank's Basement Systems service area
Service Area
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