New Year New Career

Friday, January 14th, 2022 by Elizabeth Anderson


We are looking to add installers, service technicians, sales representatives, and appointment center representatives to our team. What do each of those positions do?

Installers will:

  • Load trucks in preparation for the job site.
  • Perform installation duties according to company-approved methods, standards and timetables.
  • Uses safe methods when handling tools and equipment.
  • Supports the management and mission of Frank's Basement Systems.

Service Technicians will:

  • Drive to customers’ homes to meet with them for pre-scheduled appointments to perform an annual maintenance on an existing system or follow-up on warranty issues. 
  • Examine work done by our company and determine if there is a potential problem to be remedied.
  • Complete all paperwork/data entry and follow-up communication required for the appointment.
  • Follow all job specifications, quality standards, and safety guidelines when installing a product for a customer. 
  • Follow through with customers until all issues are resolved.

Sales Representatives will:

  • Travel to prospects homes and inspect their basement, crawl space, and/or foundation.
  • Provide a written estimate and options for repairs.
  • Work with structural engineers to create accurate drawings and diagrams for necessary repairs.
  • Use our proven presentation and sales process to fully understand each homeowners concerns and address them appropriately. 
  • Follow up with customers throughout the installation process to ensure satisfaction.

Appointment Center Representatives will:

  • Take inbound calls from prospective customers to schedule new appointments or reschedule appointments.
  • Make outbound calls for internet leads that come through via web portal and email.
  • Perform at or above goal Key Performance Indicators (KPIs) of the department for conversion of leads to appointments.
  • Follow company provided scripts for answering a lead's questions and obtaining all necessary information to schedule a sales appointment.
  • Complete routine filing and general office functions

If any of these sound like something you or someone you know may be interested in, visit franksbasements.com/careers to view full job descriptions and apply online. 

our service area

We serve the following areas

Our Locations:

Frank's Basement Systems
2080 Military Rd
Tonawanda, NY 14150
1-716-402-4832
Frank's Basement Systems service area
Service Area
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