Job review from in Blasdell, NY 14219 on 06/04/18

Overall Rating:

4.6  out of 5
Our Overall Service

From start to finish the attitude, knowledge, and professionalism of all Frank's employees is impressive and commendable. However, I am underimpressed with the work completed. The gutter drainage system doesn't perform well. It rained Thursday night and two days later both bubblers were still filled to the top with standing water, and grass around the bubblers was wet. I'm questioning what will happen in a continuously rainy season. Also, I'm disappointed that throughout the project planning and implementation that it was never brought to my attention that the gutter drainage would not be connected to the storm sewer. My mom had Frank's install gutter drainage at her house back in 2016 with gutter drainage connecting to the storm sewer. Again, there was nothing ever brought to my attention that our job would be executed any differently. I only found out when I arrived home at project completion and the completed work was explained to me. Having the gutter drainage and sump pump discharge connect to the storm sewer was the reason I signed up to have the work done. I wanted the water out of our yard. Also, I still need Frank's to come back and fix sidewalks and my fence as noted in final job notes.

Call Representative

Frank's staff have always been friendly and professional

Sales Process

Salesperson was knowledgeable amd professional.

Our Installation Crew

Crew was very professional and showed a lot of respect for me and my property. They reliability showed up, worked hard, and had a good attitude.

The Cleanup Process

My yard was left relatively clean

What made you choose our company:

I chose Frank's after seeing the benefits of the work done on my mom's house. Her yard has remained dry since her gutter drainage system was installed.

our service area

We serve the following areas

Our Locations:

Franks Basement Systems
2080 Military Rd
Tonawanda, NY 14150
1-716-402-4832


Franks Basement Systems
100 Allens Creek Rd #208
Rochester, NY 14618
1-585-632-4656
Frank's Basement Systems service area
Service Area
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