Testimonials for Frank's Basement Systems

Dear Mr. Dimaria, As you can imagine, cutting into the foundation of one's property can be a stressful experience since there is a lot at stake! This is not a job you can entrust to "just anyone." This reason is why I am writing to inform you of the AMAZING job your team did under the leadership of Rolando and Eric while installing an Egress Window at our home. I observed them work with the utmost professionalism for three consecutive days. They were consistently hard working. Despite heavy rain and tornado watches earlier this week, they dug out the hole in the ground, with minimal mess considering the mud involved! Inside, my house remained spotless at all times. Their mindfulness was extremely appreciated. They were informative and experienced. They discussed all steps of the process with me and answered our list of questions with a high degree of expertise. They spoke in simple terms that were easy to understand for someone not in the construction business, such as myself. I knew exactly what to expect which alleviated a lot of stress. They were humble. But, you should know that having completed the job timely every day, with great care as if it was being installed in their OWN homes, their attention to details did not go un-noticed. It was obvious they take great pride in their quality work (as they should). They really pleased us with their effort ant the outcome! They definitely went above and beyond. They added personal touches that were meaningful too. For example, we have a puppy who is very curious and social who kept demanding their attention. The workers never led me to believe they were inconvenienced at all, and treated our dog with such respect that I think the dog is going to miss them after 3 days together! Another example occurred while I was preparing a meal in the kitchen one day and cutting up onions made my eyes extremely teary to the point that when the team came in, they even checked in with me to see if things were going alright (embarrassing for me, but so respectful of them)! Needless to say, while I have high standards, I was still blown away at how this project was executed from start to finish. Please know that I will not keep these opinions to myself. I plan to share this excellent work with all of our local friends and colleagues. Thank you for sending Rolando and Eric to our home. Sincerely, Sarah F.
Sarah F. of Grand Island, NY
Wednesday, May 3rd
I recently had Franks Basement & Waterproofing do some work in my basement. The work was very involved including digging out the perimeter to install stone and drainage conduit, repairing cracks & cleaning the walls, installing Bright Wall and all its components, a new sump pump, Sani Dry system and a bubbler per city requirements. Then putting it all back together.  The crew I had was lead by Larry and Anthony and every person on their crew was fantastic. They were patient,  polite and accommodating, answering any / every question I had. They asked questions when needed and kept me in the loop during each step of the process. The first day they realized that the concrete floor was double thick which meant more work for them. They never stopped. They jackhammered and cut through at a non-stop pace to keep the job moving.  I was given a “walk around “ several times during the project at the end of the day to show me their progress and make sure everything was going as I expected. The crew removed a window in the basement per agreement which provided them with another route to remove / “hand in” the stone and some materials instead of going through the house so much. I hope it helped them as much as I appreciated it. Every night they made sure the window was boarded  and coned for safety. Ray also stopped by a couple times during the job to check in which was also appreciated. Granted, the job took some extra time due to the floor issue and the city requiring them to do the bubbler at that time instead of waiting, but that was ok with me. They never complained and continued to work hard to get the job done.  I also had a new wash tub installed which meant plumbers coming in when the crew finished. I can only say THANK YOU to that crew (Jeremy, Nick (I believe) because they came back after hanging a door to do this job for me so I wouldn’t have to wait. The original plumber was out sick that day, so they stayed, installed and hooked everything back up for me. They are Jeremy, Nick (I believe), Chuck and Andy (I believe). My family has been helping me clean up and put things back to “normal” since the job has completed and they are as amazed as I am. My basement looks 1000% better and it’s thanks to your crews at Franks. I have already told others about you and your work and will continue to do so. Every person I talk to at Franks is helpful, courteous and very friendly. Thank you again!!!
Jeanette C. of North Tonawanda, NY
Tuesday, January 10th
I would like to share with you the wonderful business experience I encountered with Frank's Basement Systems. I contacted Frank's for foundation repair. The job entailed the installation of seven Helical Piers and the work was to be completed in five days. I would like to acknowledge your staff for their professionalism and first class quality work. My first encounter was with your salesperson, Frank Nati. He came to my home and assessed the situation. He explained in detail the process of the job including repair steps, pier design, timeframe and costs. On a few occasions, I called him at the office with additional questions I had regarding the soil tests and teh engineer's report. He was a good first impression. My second encounter was with your foreman, Scott. When Scott arrived, I told him I was very nervous and apprehensive of having the work done in the winter. He assured me the weather would cooperate and that it would not be an issue. With his many years of experience, he told me not to worry that this was a typical job for his crew. I still said my novenas every night and we were blessed with 32-40 degree weather. Scott eased my anxiety and explained each of the repair steps involved from digging the holes for drilling, design of the piers and overall repair process. He kept me informed on each of the steps involved. You have no idea how his personality relieved my stress and anxiety. He has a very calming personality toward the customer and I also observed how he treats his workers. His supervision and respect that he has for his crew is to be commended. The dynamic crew included Mike, Jamie, Rich and Richie. These guys were great. Each have their own unique personality and style. Each were very meticulous in their work. I flagged my sprinkler heads and decorative rocks and they did their best to avoid them when moving the Bobcat around my lawn. I could see the brotherhood with his crew, each helping each other with all aspects of the job. So many times we do not recognize our employees that have surpassed expectation. Frank, Scott, Mike, Jamie, Rich and Richie are very valuable employees and I really hope that you note their efforts. Your crew has displayed Frank's Basement Systems unbelievable public relations at its best. I will highly recommend your company because of my experience with your wonderful crew. See you in the Spring when you finalize the landscaping project. Wishing all of you a very blessed Christmas season and a happy and healthy new year!
Lynne S. of Niagara Falls, NY
Friday, December 23rd
Russell was amazing! The most honest and genuine guy I've met since moving to America. 
Shazia T. of Hilton, NY
Monday, June 13th
You did an awesome job. Very friendly, professional and clean. Thanks!
Marion H. of Amherst, NY
The crew and salesman were all very nice and knowledgeable. They answered all our questions and were polite and courteous. Everything was cleaned up after the work was completed. The job was completed close to the expected time and so far, all looks good.
Don & Paula F. of Springville, NY
Wednesday, June 28th
Your crew was excellent with a good work ethic. Your pre examined my problem thoroughly and made the right recommendation for repair. I'm very pleased with the work and the fair price.  Mr. Mellody was an excellent rep for your company. Good man!
Ron G. of Collins, NY
Friday, September 6th
Customer Maureen called- "Extremely happy with entire crew & work done at her property!"
Maureen P. of North Collins, NY
Thursday, March 15th
The work was done in a VERY professional manner AND completed in one day instead of the allotted two days.  I am very happy to report that all things are working well, my basement is dry and my lawn looks almost like it did prior to pipe setting.  
Deb K. of Eden, NY
Thursday, June 8th
You had a great rating with the BBB so I hired you for some basement drainage work. you had to dig out the area and put in top soil and planted grass. Nice job - thanks,
Phil and Martha M. of Eden, NY
Basement waterproofing and mold removal. I am very satisfied with all the work done and the way your work crew did their job. I appreciate your integrity and honesty.
elizabeth H. of Eden, NY
Your salesman did a great job!! None better. He was very detailed. Good Listener. Excellent!!!
David C. of Eden, NY
Tuesday, May 27th
You installed IBeams for structural support on my basement walls. I hired you because the work you did for us was specialized and we couldn't find any other company to take care of us. Everything was done in one day - that was great! Your staff was very helpful and courteous.
Carol L. of Strykersville, NY
Monday, November 25th
Dear Mangement of Frank's Basements, After a recent experience with your company, I feel compelled to write about my perceptions of your business. I was truly not looking forward to the experience of having our crawl space "enveloped." What a disruption to my life and routine were my exact thoughts! How wrong can one person be? Your work crew arrived at my home exactly as promised. The forman Leo introduced himself and briefly outlined the planned activity for the day and the week...stating it would most likely take about 9 days to complete. From the first to the last day, every man who worked at the house was incredibly quiet, polite, and thoughtful. On day one when they crawled into our crawlspace, a most unpleasant place, I thought "here comes the grumbling." Never a word was heard...never! No loud voices, nio swearing, no vulgarity...nothing but polite conversation in a quiet voice. At each day's end, the clean up was so thorough you would not have even known workmen were there. I actually began to look forward to having them come in, that's how pleasant they were. They treated me and my husband, as well as our home with the utmost respect and regard. Thank you for this pleasant experience. It is not often a company maintains a workforce such as this. Leo and his crew were exceptional, what a joy to have thme do the work.  
Larry & Paula C. of West Falls, NY
Saturday, July 16th
I hired you because you were referred to me and was happy with the work you did from cleanup to job explanation. I would hire you again.
Cheryl T. of Angola, NY
Total testimonials : 592

our service area

We serve the following areas

Our Locations:

Franks Basement Systems
2080 Military Rd
Tonawanda, NY 14150
1-716-402-4832


Franks Basement Systems
100 Allens Creek Rd #208
Rochester, NY 14618
1-585-632-4656
Frank's Basement Systems service area
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