Testimonials for Frank's Basement Systems

Thank you for all of your time and hard work! We look forward to enjoying our basement more in the coming years.

Josh completed our annual maintenance this week. Fantastic experience! He was polite and thorough. I really appreciated how he wore booties in the house after having to walk across the muddy lawn to turn on the hose. Looking forward to seeing him again next year.

I completed the review at the conclusion of the job where I had helical piering and crack repair completed at my residence in Akron, NY. I recently purchased the house to find the previous owner finished the basement to hide the sinking wall/footer in the corner of the basement. When taking the necessary steps to correct this problem I contacted Frank's for an estimate. Frank Nati came out within a couple days and told me I'd be looking at helical piers and crack repair to lift, stabilize, and stop the cracks from leaking. This was an unexpected and fairly expensive job. So, I spoke with a few other companies who recommended similar ways to repair the foundation. Through talking to and discussing how each company was going to do the work and what their guarantee was, it was apparent that Frank's contract was the best written, most exact, and had the best warranty out there. I made frequent calls to Frank Nati to ask him why do it this way, and why these materials, and what is expected, and what is guaranteed. He was very knowledgeable about the issue I was having and was able to answer all of my questions and offer me guidance in choosing a company for the  job. I then hired my own 3rd party engineer, RAC Engineering, who I located on my own and he gave Frank's a very strong recommendation. So, with that we scheduled the job and Scottie, Mike, Ritchie, and a few others came to my house to do the work. I cannot say how satisfied I was with the work they performed and how they kept me in the loop as much as I requested. The job took longer than the original estimate due to the wet sand and soil conditions, but the crew was never rushed and took their time doing it the right way. A few unexpected issues and excessive water did not help the situation, but Frank's stood behind their name and kept the crew at the house until the job was done and cleaned up. I cannot express how satisfied I am with Frank Nati, Scottie, and the crew, and Frank's Basement Services in general for the way that the job was completed and the way that they took care of the unforseen issues that arose during the job. I can truly say that my mind is at ease knowing that the corner of my house isn't sinking anymore, and I know it won't continue to cause stress on the rest of the house.

Thanks Donnie for your time spent explaining what and how Frank's would correct my water issues. Eric did such a awesome job at my house - informative, courteous, helpful. Eric, Ace & Javi did a terrific job! Thank you for that, the great cleanup and for going the extra mile for me. I will highly recommend your company due to all of you!

Russell was amazing! The most honest and genuine guy I've met since moving to America. 

You installed a Sump Pump and did the yard drainage for the pump. You looked into some of my questions and were very good about answering my questions quickly. That is why I hired you. The job was done pretty quickly and there was not a mess left behind. You were very clean and friendly.

I hired you to fix my backyard drainage issue because of your price, drain design and experience. You may use me as a reference. I'd hire you again.

I see your advertisements and checked the Better Business Bureau and saw you had a A+ rating. I hired you  to repair my drainage issues, as well as the cracks in my basement walls. Your team explained everything and also apprised me periodically of their progress. Mike and crew (outside drainage) and Craig (inside - basement cracks) could not have been kinder in fixing my basement drainage and wall crack issues. They did an outstanding job!

You replaced a 7 foot area of drain tile for me. I was impressed with you warranty, price, and professionalism. Your staff was very sensitive to our needs and respectful of our home. They were quite professional. Lastly, your cleanup was wonderful!  Thanks!

 You removed our wood stove and chimney AND repaired our basement wall. Your office was absolutely professional, your drainage professionals were very clear about what was going on, they were professional and very thorough, they did what they said they were going to do and kept us up to date until finished!!

I needed to repair and seal my wall cracks. We were looking to repair the two worst cracks, but decided to fix all four. Glad we did. Your guys were great. I had two friends who had work done by your company as well. We are no longer apprehensive when we hear the heavy rains. Thanks for doing such a good job.

You came out and repaired my basement wasll. The professionalism, qulaity of work and clean up were great. I was impressed with the quality of work, friendly staff, and how clean they left the job site.

 I just wanted to send a quick message to let you know that Victor and his team were so great to work with! Victor did an awesome job demonstrating the drainage that was being installed throughout the whole process. Not only was the crew super friendly and professional, they also made me feel so comfortable and gave me updates throughout the whole process. Even my Boston Terrier puppy loved the crew :) Can't wait to see this elaborate drainage system in action! Kind Regards, Michelle F.

I hired you because you were referred to me and was happy with the work you did from cleanup to job explanation. I would hire you again.

I contracted Frank's Basement Systems to repair teh rear wall of my house. The work is still ongoing but I felt the need to inform you that I couldn't be more happier in the fact that I chose Frank's to do the job. Everything is first rate. From the beginning inspection performed by Rick P., to the carbon fiber bands installation by Craig and the now ongoing painting by Mike. I couldn't be more pleased. Rick could have soaked me by seeling me work I didn't need. My basement rear wall was cracking and the floor had many new cracks. I thought I had a drainage problem causing pressure to crack my basement floor and I thought I would need part of the floor ripped up to replace new drain pipes. Rick assured me this was not the case and I had no water problem. My only problem was a rear wall starting to bow. This was confirmed by a structural engineer. Thank you Rick for being an honest man and not causing me to spend all of my retirement money on this basement. Craig came to prep the wall and to install carbon fiber bands per the drawings made up by the engineer. From the moment he arrived until he was finished on the second day, he was focused on his job. He would work steadily until lunch and after lunch he was right back on the job. At the end of the day, he would clean up and you would never know anyone was working down there. Excellent worker. Mike showed up on the third day to put some sealing paint on the wall. Another great worker. He prepped the entire wall for painting and worked steadily until lunch and then right back to the task at hand. He knew the town inspector hadn't been in yet, so he left the carbon fiber bands unpainted so the inspector could see them. Don't know if this was necessary, but there is no sense in giving the inspector something to question. Mike will paint the bands after inspection. Provided the inspector even shows up. To sum it all up, Frank's Basement Systems is a first rate organization. The office staff was always cheerful and helpful when I called. The crew in the field, Rick, Craig adn Mike are all top notch. If I had a company, these are the type of people I would hire. They have an excellent work ethic, which is something that is sorely lacking in many organizations. Contratulations to Frank for running such a top notch organization.