Testimonials for Frank's Basement Systems

I met your rep Frank at the Buffalo Home Show where he explained all you could do. There he asked me what I wanted. From there we set up a plan to address my issues and keep within my cost budget. Without any pressure for additional work. You waterproofed my crawl space with your smart drain system and sump pump. Your office was very professional and you crew explained everything before, during and after the process.  I would like to give credit to the work crew, Leo, Arron, Don (I forgot the last name). With crews like this from start to finish, you'll have nothing but future success!

I recently had a crack in my basement wall repaired by Craig. I am sending this short note to let you know we think he was a pretty nice guy and made us feel comfortable about the work being done. He was neat, clean, and timely. We would not hesitate to refer Frank's to our friends.

Josh Farnsworth was the technician who called on us. He was extremely likable and professional. He diagnosed the problem quickly and explained it to me very clearly. The work that he did was excellent and done very quickly. I would enthusiastically recommend him to anyone!

I heard of you through a neighbor. I hired you because you had all the expertise we needed. We will call for additional repairs.

Your drainage expert came on a day when the lawn was extremely wet. He listened to our concerns and after, he designed a plan. He met with both my husband and self to go over our plan for drainage and cost. The crew was very professional, everything was explained and they took the time to answer questions. We used Mr. Plumber for our home heating and cooling and learned about Frank's Basement Systems.  I want to feel safe in my own home. Your warranty and professionalism assured me we were in good hands. I was dealt with honestly and told all cost up front. I did not feel at any time, bullied into a decision. I feel confident in your work, products and expertise.  My home is very important. I want to maintain it the best I can. I feel working with Frank's Basements or Mr. Plumber, I am treated with concern and respect. P.S. The young man in charge of the installation of my drainage system as extremely kind and professional. He treated our property with care and was careful to remain on our property at all times. He and his crew I applaud!

You repaired cracks in my foundation. I hired you because of your length of time in business. You may use me as a reference.

Wow - you guys did a lot of work for us. You fixed my cracked basement wall, fixed my drainage issues, stabilized the wall and installed a waterproofing system. I did extensive market research and your knowledge of the job and your ability to communicate is why I hired you.  I was, and still am, very pleased with the work you did for me. You are some of the best contractors I have had do work for me. GREAT JOB!

Here is what you did for us: sealed 8 cracks, 4 beams, removed half my basment floor! Your installation crew explained everything and answered all our questions and concerns. We had painting done in the basement before this and your crew was extremely careful to keep it nice. I felt like we were not being oversold and being told we needed something when we didn't. I got three estimates before making a decision. Every one of your employees that came in the house to do work were great and some went out of their way to help us even clean up the dust - I was very satisfied with your work.

Your installation crew was professional and then some when they rebuilt my basement wall. The clean-up was excellent. Your guys were very knowledgable and professional. Thanks

You replaced my sump pump with your double safe system. Everyone was very professional - I knew that from the previous job I hired you for - that's why I hired you again.

I had previous work done by your company and had you repair leak in the cellar wall this time. I like your prompt response and your professionalism. Thanks.

I had an egress window installed. Your sales man, Kurt Treiber did a fine job! Thanks for a complete good experience!

I had you encapsulate 2 crawl spaces. Jeremy and his crew explained everything and did a great job. Overall, I hired you because of Rick's know-how and your excellent literature which explained a lot.

The crew did a hell of a job, very happy with the work done.

Frank. I just spent over 150k remodeling my new home on Grand Island. I can honestly say the most satisfying dollar for dollar money spent on this entire project was on my crawlspace restoration your crew did today. No damp smell anymore as well as gaining more storage than we could ever need. It feels like I added an addition on my house. I can't thank you enough.