Testimonials for Frank's Basement Systems

I contracted Frank's Basement Systems to repair teh rear wall of my house. The work is still ongoing but I felt the need to inform you that I couldn't be more happier in the fact that I chose Frank's to do the job. Everything is first rate. From the beginning inspection performed by Rick P., to the carbon fiber bands installation by Craig and the now ongoing painting by Mike. I couldn't be more pleased. Rick could have soaked me by seeling me work I didn't need. My basement rear wall was cracking and the floor had many new cracks. I thought I had a drainage problem causing pressure to crack my basement floor and I thought I would need part of the floor ripped up to replace new drain pipes. Rick assured me this was not the case and I had no water problem. My only problem was a rear wall starting to bow. This was confirmed by a structural engineer. Thank you Rick for being an honest man and not causing me to spend all of my retirement money on this basement. Craig came to prep the wall and to install carbon fiber bands per the drawings made up by the engineer. From the moment he arrived until he was finished on the second day, he was focused on his job. He would work steadily until lunch and after lunch he was right back on the job. At the end of the day, he would clean up and you would never know anyone was working down there. Excellent worker. Mike showed up on the third day to put some sealing paint on the wall. Another great worker. He prepped the entire wall for painting and worked steadily until lunch and then right back to the task at hand. He knew the town inspector hadn't been in yet, so he left the carbon fiber bands unpainted so the inspector could see them. Don't know if this was necessary, but there is no sense in giving the inspector something to question. Mike will paint the bands after inspection. Provided the inspector even shows up. To sum it all up, Frank's Basement Systems is a first rate organization. The office staff was always cheerful and helpful when I called. The crew in the field, Rick, Craig adn Mike are all top notch. If I had a company, these are the type of people I would hire. They have an excellent work ethic, which is something that is sorely lacking in many organizations. Contratulations to Frank for running such a top notch organization.
Tom W. of Angola, NY
Wednesday, March 22nd
Craig and Anthony just completed a 3-day job at my home in Angola, NY.  They were prompt, courteous, kept me well-informed and left the basement in immaculate shape.  It was a pleasure to have them in my home.
Elisa S. of Angola, NY
Monday, December 18th
You provided Carbon fiber reinforcing, Brite Wall and Dehumidifying system for me. I found your office friendly and professional and your crew was excellent. You provided practical, realistic solutions to our problem!
Mary C. of Hamburg, NY
Your office was very friendly and professional. Frank was very thorough and Pete answered all of my questions and did an excellent job. I have confidence Frank's would do the work correctly. Frank's has knowledge, with expertise and experience. Frank N. was pleasant and not pushy. Keep up the good work and thank you!
Alan G. of Hamburg, NY
This is not the first time I hired you. This time was to repair a crack in my foundation. Love the lady in your office and the young fella who did the bulk of the work. It was a very good job.
Douglas of Hamburg, NY
Wednesday, October 10th
I had my annual check of sump pump and had our drain pipes cleaned, etc. It was explained to me to do this when you added our basement a few years ago. Your professionalism, and workmanship quality, are why I look forward to working with you again.
Geoffrey G. of Hamburg, NY
A guy I work with hired you and he said you guys were great. I had you come out and fix a crack in my wall with an epoxy injection.  Thank you for everything. I will refer your company to everybody that is looking for work!
Brett C. of Hamburg, NY
Friday, April 26th
Ray Smith was our salesperson and he did a great job. He was on time; he listed to our needs and concerns and was very professional. Out of a score of 5, I would rate him a 5+++. He explained everything in detail. He helped with resources and had great social skills, very impressive!
Lucy A. of Hamburg, NY
Friday, November 7th
You replaced my sump pump basin and foundational repairs to my garage and basement.  I had an excellent  salesman who explained everything that needed to be done and had a foundation specialist come to review. Excellent work and excellent staff. We will not have to worry about leaks in our basement and garage walls!
Michael H. of Hamburg, NY
The installation of the drain tile in our basement was great. I already referred you to a friend. Our installation crew was the best anybody could ask for. They worked the entire time. They were here and were very detailed. They were AMAZING!
Jimmy and Lindsey R. of Hamburg, NY
Monday, September 9th
Frank, I'm letting you know the level of service I recently received from members of your company. Your specialist Rick came to discuss a drainage problem at (my home) in Hamburg & I booked with your company because of his honesty & knowledge. On May 17th a team arrived to begin drain tile around my garage at which time I was told I needed a bottom section of the interior of my garage repaired. I would like to thank the amazing team of Scott, Mike, Forest, Rich, Mick & Jeramy. The love of their job & respect for your company was evident in their professionalism & ethics. They explained everything they did & whey some things needed to be done. I would highly recommend this team to everyone. You are fortunate to have them as part of your company. Sincerely, Phyllis Zagarrigo Hamburg, NY  
Phyllis Z. of Hamburg, NY
Wednesday, June 28th
The 3 guys who came to do the work for me were polite, acccomodating, willing to answer all of my questions which were quite a few. I give them a 10.
Lorraine A. of Hamburg, NY
Friday, July 7th
I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something they have done in the past but did not stop the dedicated team at Franks. It was outside the realm what they usually do, so the Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits and very thorough assessment of the project including bringing an architect in to insure their plans were sufficient and my barn would be stable enough and properly supported. They sent the crews out. The foreman Randy's and Jason's crews did amazing work. They went above and beyond the original plans while keeping the project on budget. They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago. Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays and overages in a budget (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame. I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me. I always recommended Franks prior but now having first had experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy's crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work. Sincerely, Andrew
Andrew G. of Hamburg, NY
Thursday, September 7th
Yesterday, Dec. 6th, you sent an associate out to our home to repair a crack in our foundation. I can sum up the experience in a couple of sentences, one to you and one to him. You need to hire 10 more associates like Peter; he was thorough, knowledgeable, helpful, and very professional. And Peter, thank you again, for a wonderful job.
John S. of Hamburg, NY
Wednesday, December 7th
The crew did a great job! Very happy with them & work done!
Andrew B. of Hamburg, NY
Friday, March 23rd
Total testimonials : 592

our service area

We serve the following areas

Our Locations:

Franks Basement Systems
2080 Military Rd
Tonawanda, NY 14150
1-716-402-4832


Franks Basement Systems
100 Allens Creek Rd #208
Rochester, NY 14618
1-585-632-4656
Frank's Basement Systems service area
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