Ray Smith

Frank's Basement Systems

Title: Foundation & Drainage Specialist

Hometown: Tonawanda, NY

Ray Smith from Frank's Basement Systems

Wife: Susan

Children: Jaclyn, Daniel and Matthew

Hometown: Kenmore, NY

Residence: Tonawanda, NY

Hobbies: Volunteering and coaching high school and youth sports

Born and raised in the Town of Tonawanda, Ray is a man with community at the heart of his character. Ray has always done business in Buffalo and its outskirts and has built a community of customers throughout his career as a private business owner. Ray always wanted to create an environment where, customer service, honesty, integrity and quality of work were honored.

Almost 10 years ago Ray wanted to expand his professional portfolio at a company with similar values. He found that at Frank’s Basement Systems, where he has been ever since. During his tenure at Frank’s, Ray has been provided with many hours of professional training and testing to become certified in waterproofing and drainage solutions and structural design and currently holds title of Design Specialist.

Ray is dedicated to making sure his clients’ home has a solid structural integrity. He enjoys meeting with homeowners and is committed to solving their waterproofing problems, enabling his customers to enjoy their homes, confident that the job was done correctly.

In his free time, Ray has enjoyed coaching youth sports and participating in church, civic and charitable organizations.

Ray is involved in the following associations:

Ken-Ton Friends of Youth

St. Andrew's Holy Name

Our Lady of Fatima Shrine - Lewiston

Boys/Girls Soccer - St. Andrew's

The Chamber of the Tonawanda's

Century Club-Ken-Ton YMCA

Girls Basketball Coach at Cardinal O'Hara

 

 

 

Customer Reviews
About Me
  • By Genevieve
    Eden, NY

    Customer Review

    By Genevieve
    Eden, NY

  • By Brian C.
    Hamburg, NY

    "Thank you"

    Customer Review

    By Brian C.
    Hamburg, NY

    Thank you

  • By Joanne Y.
    Hamburg, NY

    Customer Review

    By Joanne Y.
    Hamburg, NY

  • By Don S.
    Alden, NY

    "From start to finish your company was very professional , I wish more companies were run like yours! "Good Job" is an under..."

    Customer Review

    By Don S.
    Alden, NY

    From start to finish your company was very professional , I wish more companies were run like yours! "Good Job" is an under statement

  • By Janet S.
    Depew, NY

    "I appreciated the "no pressure" sales as well as the very informative choices we were given."

    Customer Review

    By Janet S.
    Depew, NY

    I appreciated the "no pressure" sales as well as the very informative choices we were given.

  • By Bill L.
    West Seneca, NY

    "Ray Smith did a fantastic job explaining our basement issues, what was necessary to repair it, and the types of products that..."

    Customer Review

    By Bill L.
    West Seneca, NY

    Ray Smith did a fantastic job explaining our basement issues, what was necessary to repair it, and the types of products that would be used.

  • By Larry R.
    West Seneca, NY

    "Great Job!"

    Customer Review

    By Larry R.
    West Seneca, NY

    Great Job!

  • By George B.
    Williamsville, NY

    "He was friendly and professional."

    Customer Review

    By George B.
    Williamsville, NY

    He was friendly and professional.

  • By Jaime M.
    Kenmore, NY

    "I can't say enough good things about this experience. These days it is sometimes difficult to find companies who truly value..."

    Customer Review

    By Jaime M.
    Kenmore, NY

    I can't say enough good things about this experience. These days it is sometimes difficult to find companies who truly value their customers and are extremely competent. I will be recommending you to everyone I know. Thank you.

  • By Paul R.
    Kenmore, NY

    "super satisfaction in all facets"

    Customer Review

    By Paul R.
    Kenmore, NY

    super satisfaction in all facets

Testimonials
from customers I've helped!
  • "Ray Smith explained everything in detail. He helped with resources and had great social skills. He was..." Read Full Testimonial

    Lucy A. of Hamburg, NY

    Customer Testimonial

              Ray Smith was our salesperson and he did a great job. He was on time; he listed to our needs and concerns and was very professional. Out of a score of 5, I would rate him a 5+++. He explained everything in detail. He helped with resources and had great social skills, very impressive!
    Lucy A.
    Hamburg, NY
  • "Craig was very professional & very happy with the work that was done!" Read Full Testimonial

    Laura H. of East Aurora, NY

    Customer Testimonial

              customer (hubby) called to let us know "Craig was very professional & very happy with the work that was done!"
    Laura H.
    East Aurora, NY
  • ""Craig did an excellent job, he was clean & personal"" Read Full Testimonial

    Anne & Paul C. of Orchard Park, NY

    Customer Testimonial

              "Craig did an excellent job, he was clean & personal"
    Anne & Paul C.
    Orchard Park, NY
  • "Craig did a great job!" Read Full Testimonial

    Debbie P. of Elma, NY

    Customer Testimonial

              Customer called to let us know, "Craig did a great job! he was on time & explained everything step by step".
    Debbie P.
    Elma, NY
  • "Your crew were very professional, cleaned up every day, and the work was excellent." Read Full Testimonial

    Don S. of Alden, NY

    Customer Testimonial

              Your crew were very professional, cleaned up every day, and the work was excellent. I was very impressed from start to finish - had similar estimate but your professionalism of your company steered us to choose Frank's. We made the right choice.
    Don S.
    Alden, NY
  • "the work done was beautiful" Read Full Testimonial

    Barb W. of Lancaster, NY

    Customer Testimonial

              customer called to let us know the crew "Was very professional, never heard any SWEAR WORDS! & the work done was beautiful!"
    Barb W.
    Lancaster, NY
  • "He did a very good job, he was tidy, friendly & courteous" Read Full Testimonial

    John W. of Buffalo, NY

    Customer Testimonial

              A customer in regards to Peter said, "He did a very good job, he was tidy, friendly & courteous"
    John W.
    Buffalo, NY
  • "Would recommend them to anyone." Read Full Testimonial

    Patrick & Judy C. of Blasdell, NY

    Customer Testimonial

              Just had my basement done by David's crew. Very satisfied with everything they did. Left the job very clean. Would recommend them to anyone.
    Patrick & Judy C.
    Blasdell, NY
  • "Victor & his crew did a great job" Read Full Testimonial

    Patrick L. of Buffalo, NY

    Customer Testimonial

              "Victor & his crew did a great job!"
    Patrick L.
    Buffalo, NY
  • "I am following up our telephone conversation with this note to describe our interaction with your team and..." Read Full Testimonial

    Marlene & Jim H. of Buffalo `, NY

    Customer Testimonial

              I am following up our telephone conversation with this note to describe our interaction with your team and our satisfaction with their work. Our basement water problem has gotten worse over the last couple of years and we finally decided to address it. We contacted Frank's a couple of months ago and arranged for a site inspection and estimate. Our first contact was with Ray Smith. Ray visited our home and thoroughly examined our basement and then described, in great detail, a remediation plan and gave us an estimate. We felt very comfortable dealing with Ray, he has a great personality. We also felt that he was very honest and we immediately trusted him. The crew, led by Anthony, arrived on Monday morning August 14, and immediately went to work. I was home for the entire week while the work was being done. Not only did I observe a very hard working crew all week, but Anthony kept me informed as well. He let me know what would be happening each day, pointed out any issues that arose, and in general kept me informed. There was a problem with a broken tile on the entryway floor, which Anthony brought to my attention. He apologized profusely, and also began the process to address this problem right away. I appreciated his honesty in bringing this to my attention. The crew worked very hard each day and cleaned up at the end of the day, which we also appreciated. The work was completed on Friday evening, August 18, at about 6:00PM, Anthony then took the time to again walk me through everything that had been done. Jeremy arrived, as scheduled, on Monday morning, and reconnected the washer, dryer, and stationary tubs. Jeremy, just like everyone else we dealt with at Frank's, was very friendly and professional. Although the the tile repair is pending we are very confident that it will be done to our satisfaction. In short, our experience with Frank's has been very positive from start to finish. I think this is due, largely, to the professionalism and hard work of the employees. We would not hesitate to recommend Frank's to anyone who needs this type of work done. Thank you, Jim H. Buffalo, NY.
    Marlene & Jim H.
    Buffalo `, NY

our service area

We serve the following areas

Our Locations:

Frank's Basement Systems
90 Pearce Avenue
Tonawanda, NY 14150
1-716-402-4832
Service Area
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