Testimonials for Frank's Basement Systems

Frank, I'm letting you know the level of service I recently received from members of your company. Your specialist Rick came to discuss a drainage problem at (my home) in Hamburg & I booked with your company because of his honesty & knowledge. On May 17th a team arrived to begin drain tile around my garage at which time I was told I needed a bottom section of the interior of my garage repaired. I would like to thank the amazing team of Scott, Mike, Forest, Rich, Mick & Jeramy. The love of their job & respect for your company was evident in their professionalism & ethics. They explained everything they did & whey some things needed to be done. I would highly recommend this team to everyone. You are fortunate to have them as part of your company. Sincerely, Phyllis Zagarrigo Hamburg, NY  

The 3 guys who came to do the work for me were polite, acccomodating, willing to answer all of my questions which were quite a few. I give them a 10.

I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something they have done in the past but did not stop the dedicated team at Franks. It was outside the realm what they usually do, so the Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits and very thorough assessment of the project including bringing an architect in to insure their plans were sufficient and my barn would be stable enough and properly supported. They sent the crews out. The foreman Randy's and Jason's crews did amazing work. They went above and beyond the original plans while keeping the project on budget. They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago. Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays and overages in a budget (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame. I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me. I always recommended Franks prior but now having first had experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy's crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work. Sincerely, Andrew

Yesterday, Dec. 6th, you sent an associate out to our home to repair a crack in our foundation. I can sum up the experience in a couple of sentences, one to you and one to him. You need to hire 10 more associates like Peter; he was thorough, knowledgeable, helpful, and very professional. And Peter, thank you again, for a wonderful job.

The crew did a great job! Very happy with them & work done!

I wanted to take a minute and say thank you. I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something you have done in the past but did not stop the dedicated team at Franks. Because it was outside the realm  Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits considerations and planning they had a very thorough assessment of the project  They sent the crews out.  The foreman Randy's crew  and Jason's crew he had working with him did amazing work. They went above and beyond the original plans and maintained the project on budget.  They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago.  Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame.   I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me.  I always recommended Franks prior but now having first hand experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy’s crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work.    

The crew did great work! I was very concerned about the potential mess, but extremely pleased with the outcome!

Frank N, Dan L, Javi P, and crew did a great job! Outstanding!

Anthony F. did an excellent job! He was pleasant & efficient !

Crew was fabulous! Neat, clean & efficient!

Anthony & crew did a great job & very professional!

I saw your ad in the phonebook and called. You did excellent work.

We first saw you at a home show. We've hired you 3x's now because of your non-pressure for work and straight forward, decent price. 

I saw you in a flyer and hired you for your pricing and your knowledge of the damage I had. You can use me as a reference and I would hire you again.

Hi you removed old and installed new drain tile for me. Everyone was very professional and we liked your product. Leao and crew wer accomodating, helpful, considerate and nice. I intend to hire you again.