Testimonials for Frank's Basement Systems

The crew did a great Job, they were friendly & polite!

As scheduled quite a while ago, Frank's was to arrive at our house in West Seneca, NY to repair a couple cracks in the basement wall and install a new sump pump back-up system and the two jobs were expected to take two days to complete.  We received a call several days prior to the scheduled work date to verify information and we were given a time frame when workers would arrive on both days.  As promised - CRAIG arrived on the first day, on time, and went right to work.  He was very careful to cover all areas with drop cloths and seal off his work area with plastic sheeting.  He was very congenial, and explained to us what he would be doing.   He provided us with updates when he took scheduled breaks.   At the end of the day he informed us what had been done and what he had to complete the next day.  And before he left our home he left the basement work area clean and neat.  We were impressed with his professionalism.   The next morning CRAIG returned and went right to work with the efficiency and diligence he demonstrated the previous day.  The second worker, JEREMY, who was the plumber, arrived almost at the same time, as scheduled, and after surveying the area where he would be working and assessing the job at hand he also got right to it.    Despite some tight areas where the wall had to be repaired and one or two unexpected problems with the plumbing, CRAIG and JEREMY were polite, courteous, informative, efficient, at all times professional, and left the areas where they worked actually cleaner than the rest of the basement.  (Now my wife wants me to clean and paint the rest of the basement!)   Thanks Frank's!   We would highly recommend Frank's Basement Systems to anyone who needs ANY of the services they offer.  Jobs well done!  Terrific craftsmen!  

Craig did a great job! Very happy with his work!

Very happy with Craig & his work

Everything looks really nice and the guys deserve some compliments.

 Very happy with work & crew !

   

You installed a new drainage system for me. I've had work done by you previously. Everyone was professional and clean. You may use me as a reference.

You did a ton of work at my house; took care of my yard drainage, replaced my sump pump and fixed a few cracks on my basement walls. You guys were referred to me by my son because you were the only ones able to address his problem, plus you did a professional job a few houses away from me. Your crew was very professional and courteous.  Thank you

Had work done by Bryan R. regarding water issue in basement.  Bryan performed the work and did a very professional, thorough job fixing the problem.  Was also very polite and very personable.  Wonderful to work with.  Would definitely recommend him.  Great job Bryan!

Just wanted to mention to you regarding the crew that was here (Dave, Anthony, and (Canadian) Chuck. They were very easy to talk to,they explained the process they were going to do,  professional, courteous, polite, and respectful in trying to keep the dust at a minimum and covered everything. They swept and cleaned the floor and stairs and took away buckets of concrete, and didn't leave any tools behind.  I will recommend your service to anybody I talk with and ask for these gentleman. Great representatives of your company. I'm looking forward to the quality that they did.  

The crew did nice work. They were polite and courteous!

You installed a sump pump and waterproofed our basement. We were referred to you by a friend and hired you for your lifetime guarantee and your price. We are happy with the work and we'd hire you again.

You came out and corrected some drainage issues around the I-Beam. You people are the best to work with. You made us feel like we were your number 1 priority.

The young man explained everything and answered all my questions. I'll hire you again.