Ray S.

Frank's Basement Systems

Title: Design Specialist

Hometown: Tonawanda, NY

Ray S. from Frank's Basement Systems

Ray has many years of experience in working with contractors in the home improvement industry. With this involvement, he is familiar with making a positive impact on homeowners. He is a “Certified Waterproofing Specialist” who prides himself on designing solutions for the most complex problems.

Frank’s Basement Systems saw what an asset Ray would be to the company and brought him on board. Ray brings a focused, intelligent approach to each job he is involved with and is a true professional. He is a trusted member of Frank’s Basement Systems and upholds the high standards of the company.

Frank’s Basement Systems is part of a group of more than 350 of the best contractors in the world that have exclusive access to patented products and comprehensive training. Our mission is to provide customers with positive solutions to everyday problems and improve the lives of everyone who gets involved with us.

In his free time, Ray has enjoyed coaching youth sports and participating in church, civic and charitable organizations.

Customer Reviews
About Me
  • By Genevieve
    Eden, NY

    Customer Review

    By Genevieve
    Eden, NY

  • By Brian C.
    Hamburg, NY

    "Thank you"

    Customer Review

    By Brian C.
    Hamburg, NY

    Thank you

  • By Joanne Y.
    Hamburg, NY

    Customer Review

    By Joanne Y.
    Hamburg, NY

  • By Don S.
    Alden, NY

    "From start to finish your company was very professional , I wish more companies were run like yours! "Good Job" is an under..."

    Customer Review

    By Don S.
    Alden, NY

    From start to finish your company was very professional , I wish more companies were run like yours! "Good Job" is an under statement

  • By Janet S.
    Depew, NY

    "I appreciated the "no pressure" sales as well as the very informative choices we were given."

    Customer Review

    By Janet S.
    Depew, NY

    I appreciated the "no pressure" sales as well as the very informative choices we were given.

  • By Bill L.
    West Seneca, NY

    "Ray Smith did a fantastic job explaining our basement issues, what was necessary to repair it, and the types of products that..."

    Customer Review

    By Bill L.
    West Seneca, NY

    Ray Smith did a fantastic job explaining our basement issues, what was necessary to repair it, and the types of products that would be used.

  • By Larry R.
    West Seneca, NY

    "Great Job!"

    Customer Review

    By Larry R.
    West Seneca, NY

    Great Job!

  • By George B.
    Williamsville, NY

    "He was friendly and professional."

    Customer Review

    By George B.
    Williamsville, NY

    He was friendly and professional.

  • By Jaime M.
    Kenmore, NY

    "I can't say enough good things about this experience. These days it is sometimes difficult to find companies who truly value..."

    Customer Review

    By Jaime M.
    Kenmore, NY

    I can't say enough good things about this experience. These days it is sometimes difficult to find companies who truly value their customers and are extremely competent. I will be recommending you to everyone I know. Thank you.

  • By Paul R.
    Kenmore, NY

    "super satisfaction in all facets"

    Customer Review

    By Paul R.
    Kenmore, NY

    super satisfaction in all facets

Testimonials
from customers I've helped!
  • "Ray Smith explained everything in detail. He helped with resources and had great social skills. He was..." Read Full Testimonial

    Lucy A. of Hamburg, NY

    Customer Testimonial

              Ray Smith was our salesperson and he did a great job. He was on time; he listed to our needs and concerns and was very professional. Out of a score of 5, I would rate him a 5+++. He explained everything in detail. He helped with resources and had great social skills, very impressive!
    Lucy A.
    Hamburg, NY
  • ""Craig did an excellent job, he was clean & personal"" Read Full Testimonial

    Anne & Paul C. of Orchard Park, NY

    Customer Testimonial

              "Craig did an excellent job, he was clean & personal"
    Anne & Paul C.
    Orchard Park, NY
  • "Craig was very professional and we are very happy with the work that was done!" Read Full Testimonial

    Laura H. of East Aurora, NY

    Customer Testimonial

              Craig was very professional and we are very happy with the work that was done!
    Laura H.
    East Aurora, NY
  • "Craig did a great job! He was on time and explained everything step by step." Read Full Testimonial

    Debbie P. of Elma, NY

    Customer Testimonial

              Craig did a great job! He was on time and explained everything step by step.
    Debbie P.
    Elma, NY
  • "Your crew were very professional, cleaned up every day, and the work was excellent." Read Full Testimonial

    Don S. of Alden, NY

    Customer Testimonial

              Your crew were very professional, cleaned up every day, and the work was excellent. I was very impressed from start to finish - had similar estimate but your professionalism of your company steered us to choose Frank's. We made the right choice.
    Don S.
    Alden, NY
  • "The work was beautiful." Read Full Testimonial

    Barb W. of Lancaster, NY

    Customer Testimonial

              The crew was very professional, never heard any SWEAR WORDS! The work done was BEAUTIFUL!
    Barb W.
    Lancaster, NY
  • "He did a very good job, he was tidy, friendly & courteous" Read Full Testimonial

    John W. of Buffalo, NY

    Customer Testimonial

              A customer in regards to Peter said, "He did a very good job, he was tidy, friendly & courteous"
    John W.
    Buffalo, NY
  • "Would recommend them to anyone." Read Full Testimonial

    Patrick & Judy C. of Blasdell, NY

    Customer Testimonial

              Just had my basement done by David's crew. Very satisfied with everything they did. Left the job very clean. Would recommend them to anyone.
    Patrick & Judy C.
    Blasdell, NY
  • "Victor & his crew did a great job" Read Full Testimonial

    Patrick L. of Buffalo, NY

    Customer Testimonial

              Victor & his crew did a great job!
    Patrick L.
    Buffalo, NY
  • "Our basement water problem has gotten worse over the last couple of years and we finally decided to address..." Read Full Testimonial

    Marlene & Jim H. of Buffalo `, NY

    Customer Testimonial

              Our basement water problem has gotten worse over the last couple of years and we finally decided to address it. We contacted Frank's a couple of months ago and arranged for a site inspection and estimate. Our first contact was with Ray Smith. Ray visited our home and thoroughly examined our basement and then described, in great detail, a remediation plan and gave us an estimate. We felt very comfortable dealing with Ray, he has a great personality. We also felt that he was very honest and we immediately trusted him. The crew, led by Anthony, arrived on Monday morning August 14, and immediately went to work. I was home for the entire week while the work was being done. Not only did I observe a very hard working crew all week, but Anthony kept me informed as well. He let me know what would be happening each day, pointed out any issues that arose, and in general kept me informed. There was a problem with a broken tile on the entryway floor, which Anthony brought to my attention. He apologized profusely, and also began the process to address this problem right away. I appreciated his honesty in bringing this to my attention. The crew worked very hard each day and cleaned up at the end of the day, which we also appreciated. The work was completed on Friday evening, August 18, at about 6:00PM, Anthony then took the time to again walk me through everything that had been done. Jeremy arrived, as scheduled, on Monday morning, and reconnected the washer, dryer, and stationary tubs. Jeremy, just like everyone else we dealt with at Frank's, was very friendly and professional. Although the the tile repair is pending we are very confident that it will be done to our satisfaction. In short, our experience with Frank's has been very positive from start to finish. I think this is due, largely, to the professionalism and hard work of the employees. We would not hesitate to recommend Frank's to anyone who needs this type of work done.
    Marlene & Jim H.
    Buffalo `, NY
Before and after photos from jobs I've worked on:
  • Wall Crack Repair Buffalo, NY
    Before
    Wall Crack Repair Buffalo, NY
    After

    Wall Crack Repair Buffalo, NY

    While they should be addressed sooner rather than later, wall cracks don't have to be cause for panic. This homeowner had a total of 6 cracks in his basement fixed in one day. These are permanent fixes than will not have to be redone if the house shifts over time.

  • BrightWall Installation Buffalo, NY
    Before
    BrightWall Installation Buffalo, NY
    After

    BrightWall Installation Buffalo, NY

    The discoloration around the fuse box is indicative of moisture on the walls from water seeping through the walls. Moisture and electricity are not a good combination. By installing BrightWall, this homeowner has ensured any water coming through her walls will not reach her fuse box. 

  • Concrete Foundation Repair Tonawanda, NY
    Before
    Concrete Foundation Repair Tonawanda, NY
    After

    Concrete Foundation Repair Tonawanda, NY

    A new concrete wall was built using our Stabl-Lock system to replace this failing wall without tearing down and rebuilding the wall.

  • Corner Crack in Grand Island, NY
    Before
    Corner Crack in Grand Island, NY
    After

    Corner Crack in Grand Island, NY

    A crack in the corner of the basement repaired with our patented FlexiSpan system.

  • Diagonal Crack in Grand Island, NY
    Before
    Diagonal Crack in Grand Island, NY
    After

    Diagonal Crack in Grand Island, NY

    A diagonal crack in a basement wall repaired with our patented FlexiSpan system.

  • Crack Repair with BrightWall in Niagara Falls, NY
    Before
    Crack Repair with BrightWall in Niagara Falls, NY
    After

    Crack Repair with BrightWall in Niagara Falls, NY

    This leaking crack was repaired with FlexiSpan and covered with BrightWall paneling. It's like it was never there!

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Our Locations:

Frank's Basement Systems
2080 Military Rd
Tonawanda, NY 14150
1-716-402-4832
Frank's Basement Systems service area
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